Store
What is it and what is the control module for?
The control module is the mechanism that controls the barrier. Each barrier (gate, intercom lock, barrier) is assigned one control device in the system. Without it, you cannot control the barrier and you cannot grant access to users.
What is a virtual key?
The key is the equivalent of a traditional gate remote control. To provide a barrier on Click2open, three elements are required: barrier, user, and virtual key.
Is the control module active immediately after being added to the application?
No. The device requires activation of the SIM card, after adding the device to the system by the user, we will be informed about it and we will immediately report it to the operator. Activation may take 24 working hours.
Can the control module be installed in any type of gate, from any manufacturer?
The control module can be installed in most gates of different manufacturers. However, before buying, check the installation options provided for the gate in the user's manual or contact the gate manufacturer.
Will I lose the warranty on the gate if the control module is installed?
The control module should be installed by a specialized engineer having appropriate qualifications. If there are special pins in the gate controller for connecting the control module, there is no risk of voiding the warranty. However, before buying, check the warranty conditions of the door or contact the door manufacturer/distributor.
How can I share a gate or other barrier with someone?
After adding the device in the application (mobile or web), go to the tab called 'Access', and then click the 'Create access' button. We determine the type of access we want to grant (one-time or periodic), determine who we want to grant access to and how long the barrier is to be available to the selected user.
What is the difference between one-time access and periodic access?
One-time access entitles you to use the indicated barrier once, e.g. courier, cleaning person, single entrance. Therefore, neither having a virtual key nor installing a mobile application is required. The gateway manager may grant such one-time accesses a limited number. In the package, the user may send max. 3 one-time accesses at once and max. 10 during the billing period. Periodic access, on the other hand, may be granted for a specific period of time, e.g. a week, month, max. year. In this case, having a virtual key is required. You can use such a key several times during its validity period (1 year) to grant several accesses one after another for a shorter period of time. This type of access can be granted, for example, to tenants, children or residents of the estate to the common areas.
If I have a business, but I'm not a Property Manager, can I use the web panel?
Yes. The web panel is a tool for customers who use more gateways, barriers and want the system to be used by more users. Then the management of barriers and accesses becomes more convenient through the panel. It should only be remembered that the web panel is an additional paid function.
How much does Click2Open cost?
To use the system, you need to purchase as many control modules as you want to use in the system. Each device is charged an annual subscription in advance. In order to grant access, it is also required to purchase the necessary number of virtual keys (1 key is access for one User). Virtual keys are also paid on an annual basis. For prices, please visit the website:
Click2open
How can I make a complaint?
Complaints are submitted by e-mail. Please send an email to pomoc@treesat.io. In the title please write “Complaints about the service / product…”. In the text of the e-mail, please write what the complaint is about. A proof of purchase must be attached to the e-mail.
How can I report a refund?
In accordance with the Act of May 30, 2014 "On consumer rights" (Journal of Laws No. 683 of 2017), the consumer may resign from the purchase (withdraw from the purchase contract without giving any reason) of the purchased goods within 14 days from the date of receipt of the shipment on the Treesat Website. In order to exercise this right, the Consumer is obliged to provide Treesat to the e-mail address pomoc@treesat.io a proof of purchase and a written declaration of withdrawal constituting Attachment No. 1 to the Regulations.
Where can I find the Store Regulations?
The shop rules can be found here.
Where can I find the Terms of Service?
The regulations of individual services are available at https://treesat.io/en/documents
What is a locator and what is it for?
The locator is a GPS device with which you can use functions in Automotive products. Having 1 locator, you are able to use several applications.
Can I buy any locator?
We offer 3 types of locators. Not every locator will fit all products.
OBD FMB 010 is the simplest locator that does not require specialist qualifications to connect it. It can be purchased to use the Pins, Car Assistant and Fleet Manager applications in Basic and Fleet options. However, please note that if you are using the Car Assistant service, it does not allow you to use the Remote Ignition Cut-off service.
FMB920 is the most popular type of locator that allows you to use all the functions offered in the Pins, Car Assistant and Fleet Manager products in Basic and Fleet options. It should be installed by a qualified employee with appropriate permissions.
FMB125 + CAN is a locator designed exclusively for the Fleet Manager product in the Fleet + CAN option. Connecting the CAN bus allows access to additional system functions. It should be installed by a qualified employee with appropriate permissions.
OBD FMB 010 is the simplest locator that does not require specialist qualifications to connect it. It can be purchased to use the Pins, Car Assistant and Fleet Manager applications in Basic and Fleet options. However, please note that if you are using the Car Assistant service, it does not allow you to use the Remote Ignition Cut-off service.
FMB920 is the most popular type of locator that allows you to use all the functions offered in the Pins, Car Assistant and Fleet Manager products in Basic and Fleet options. It should be installed by a qualified employee with appropriate permissions.
FMB125 + CAN is a locator designed exclusively for the Fleet Manager product in the Fleet + CAN option. Connecting the CAN bus allows access to additional system functions. It should be installed by a qualified employee with appropriate permissions.
Is the locator active immediately after being added in the application?
No. The device requires activation of the SIM card, after adding the device to the system by the user, we will be informed about it and we will immediately report it to the operator. Activation may take 24 working hours. After making it, you will receive such information in the application
What features can I use when selecting the Pins service?
A detailed description of the functions can be found on the page: Pins
What functions can I use when selecting the Car Assistant service?
A detailed description of the functions can be found on the page: Car Assistant
What functions can I use when selecting the Fleet Manager service?
A detailed description of the functions can be found on the page: Fleet Manager
Which services enable remote ignition cut-off?
Car Assistant. In the package with the subscription for the Car Assistant service, the Customer receives 10 ignition locks. You can increase this number by purchasing a package of 365 blocks.
At what frequency is the vehicle position transmitted to the application?
The position of the vehicle is transmitted to the system when one of the following conditions is met: 120 seconds or covering 700 meters or changing the position of the vehicle by 28 degrees. In competing products, this time may be up to 10 minutes. When the vehicle is stationary, the position is transmitted every 25 minutes.
Can I test the application before buying?
Pins, Car Assistant: You can download the application and create accounts in them. However, you will not check the operation of the application.
Fleet Manager: Log in to Fleet Manager on the fleet.treesat.io demo account:
Login: demo2020b
Password: demo1849
Fleet Manager: Log in to Fleet Manager on the fleet.treesat.io demo account:
Login: demo2020b
Password: demo1849
Can I route drivers as part of the Fleet Manager application?
The dispatcher has the option of setting a route for the driver as part of the order. For this, the driver must have the FM Driver mobile application.
How many users can use one mounted device?
One device can be assigned max. 10 users. If another person needs to be used, this additional service must be purchased as part of the application.
How to check the number of users?
The user can enter the gear icon in the application and the license overview. After clicking on the list of licenses, he will see a list of users who have a preview of the vehicle's visibility.
What subscription billing period can I choose?
Click2open: Annual
Automotive Solutions: Annual
Automotive Solutions: Annual
What will happen if I do not renew my subscription?
Click2open: In case of no payment for the virtual keys, access will be terminated for the Users to whom these keys were assigned. If the subscription fee is not paid for the devices, the system will cease to function.
Automotive solutions: If there is no subscription fee for the devices, the system will stop working.
Automotive solutions: If there is no subscription fee for the devices, the system will stop working.
Can I make in-app purchases?
For Click2open and Fleet Manager, this is currently not possible. To extend your subscription or purchase virtual keys, please contact Treesat at info@treesat.io. We plan to implement payments as part of the application, so it is very possible that after the end of the billing period, you will be able to extend the subscription directly in the application using the Przelewy24.pl solutions. In the case of the Car Assistant and Pins service, you extend the subscription from the mobile application level.
Is the payment for the subscription renewal made automatically (debiting from the account, card)?
No. Treesat should currently be contacted at info@treesat.io. Treesat does not charge automatically.
What period is the subscription fee valid for?
Subscription paid in advance for each subsequent period of use of the device. The price may change from the new billing period after informing the customer about the change at least 1 month in advance.
Can I cancel my subscription to the service while it is running?
Yes. However, according to the Terms and Conditions of the service, the remaining fee until the end of the paid billing period is not refundable.
When does the accounting period start?
Click2open subscription - from the moment the device is activated in the application
Click2open virtual key - from the moment the key is assigned to the user
Automotive solutions: subscription - from the moment the device is activated in the application
Click2open virtual key - from the moment the key is assigned to the user
Automotive solutions: subscription - from the moment the device is activated in the application
How can I change my order?
If you have confirmed your order on the website, you cannot change it. As soon as we receive your order, it is prepared for shipment. If you want to make any changes, please contact us at info@treesat.io and indicate your order number in the title.
I changed my mind - I want to cancel my order.
If you want to cancel your order, please contact us at info@treesat.io and indicate your order number in the title.
How can I track my orders?
The tracking number will be sent to the e-mail address passed in the order
Where can I find the order confirmation?
You will receive an order confirmation to the e-mail address passed in the order. If for some reason you do not receive it, please check your spam folder or contact us at info@treesat.io. To check the status of your order, log in to your account in our store.
What is the order fulfillment time?
The order will be shipped within 3 working days from the moment of payment for the order. The delivery time depends on the availability of products and the dates offered by couriers. We do not work on weekends and public holidays.
My order has arrived incomplete. What should I do?
If you have not received a message from us that an item will be sent later, please write to us at info@treesat.io. We will send the missing item.
What payment methods do you offer on the website?
1) Payment card (VISA / Master Card)
2) Blik
3) Bank transfer
2) Blik
3) Bank transfer
I have a problem with card payment. What should I do?
1. Check the limit on your card or contact bank
2. Choose a different payment method
3. Write to info@treesat.io - we will find a solution together
2. Choose a different payment method
3. Write to info@treesat.io - we will find a solution together